How to Transfer Balance from Du to Du in the UAE: A Simple Guide

Hello Readers, If you’re a Du prepaid user in the UAE and want to help a friend or family member by sharing your mobile credit, the Du balance transfer service is a fantastic option. Known as the One2One service, it allows you to transfer credit from one Du number to another quickly and easily, often for free. Whether you’re in Dubai, Abu Dhabi, or anywhere else in the UAE, this guide will walk you through how to transfer balance from Du to Du, including step-by-step instructions, eligibility, and tips to avoid mistakes. I’ve also included a handy table summarizing the key details. Let’s get started!

What Is the Du Balance Transfer Service?

The Du balance transfer service, also called One2One, lets prepaid Du customers share credit with other Du prepaid users in the UAE. You can transfer anywhere from AED 2 to AED 200 per transaction, making it perfect for helping someone in a pinch or splitting costs with family. The service is free for transfers from your “More Time” balance, but a 15% fee applies if you’re using your “More Credit” balance. The transferred credit goes to the recipient’s “More Time” account and has lifetime validity, so it won’t expire.

This service is ideal for emergencies, like when a friend runs out of credit or a family member needs data to stay connected. It’s simple to use and available 24/7, even when you’re roaming abroad.

Why Use the Du Balance Transfer Service?

Here’s why the Du balance transfer service is so popular:

• Free for Most Transfers: No additional charges apply when transferring from your “More Time” balance to another Du number in the UAE.

• Fast and Easy: Complete the transfer in seconds using a USSD code or the Du app.

• Flexible Limits: Transfer as little as AED 2 or up to AED 200 per transaction, with a daily limit of 25 transfers.

• Lifetime Validity: The credit you transfer doesn’t expire, so the recipient can use it anytime.

• Works While Roaming: You can transfer or receive credit even when you’re outside the UAE.

Eligibility for Du Balance Transfer

To use the Du One2One service, you need to meet a few simple requirements:

• Prepaid Account: Both the sender and recipient must have active Du prepaid SIMs.

• Sufficient Balance: You must have enough credit to cover the transfer amount (plus a 15% fee if using “More Credit”).

• Active Number: Both numbers must be active and not suspended.

• No Usage Restrictions: Some promotional plans may have restrictions, so check your eligibility by contacting Du customer care at 155.

You can transfer credit to up to 25 different numbers daily, making it great for sharing with multiple contacts.

How to Transfer Balance from Du to Du

Du offers two main ways to transfer balance: using a USSD code or the My Du app. Both methods are straightforward, and I’ll explain them step by step below.

1. Using USSD Code

The USSD code method is the fastest and doesn’t require an internet connection. Here’s how to do it:

• Open your phone’s dialer.

• Dial 121 followed by the recipient’s Du number, then * and the amount in AED, ending with #. For example, to transfer AED 20 to 0551234567, dial: 1210551234567*20#

• Press the call button.

• You’ll receive a confirmation SMS showing the recipient’s number and the transferred amount.

• Reply with “1” to confirm or “2” to cancel the transfer.

• Once confirmed, the recipient will receive the credit, and both of you will get an SMS confirming the transaction.

Pro Tip: Double-check the recipient’s number before confirming, as transfers cannot be reversed once completed.

2. Using the My Du App

If you prefer a more visual approach, the My Du app is a great option. Here’s how to transfer balance using the app:

1. Download the “My Du” app from the Google Play Store or Apple App Store.

2. Log in with your Du mobile number or register using a verification code.

3. Go to the “Menu” and select “Pay for a Friend” or “Balance Transfer.”

4. Enter the recipient’s Du number and the amount you want to transfer (between AED 2 and AED 200).

5. Tap “Pay” or “Confirm” to complete the transfer.

6. You and the recipient will receive an SMS confirming the successful transaction.

The app is ideal for users who want to track their transfers or manage other account features like recharges or data plans.

Service Charges and Limits

Here’s what you need to know about fees and limits for the Du balance transfer:

• Fees: Transfers from your “More Time” balance are free. If you use your “More Credit” balance, a 15% fee applies. For example, transferring AED 100 will deduct AED 115 from your account, but the recipient gets AED 100.

• Transfer Limits: Minimum transfer is AED 2, and the maximum is AED 200 per transaction. You can transfer to up to 25 numbers daily.

• Recipient’s Balance: The transferred credit goes to the recipient’s “More Time” account and has lifetime validity.

To check your balance before transferring, dial *135# and follow the prompts.

Summary of Du Balance Transfer Details

Here’s a quick table summarizing the key details of the Du One2One balance transfer service:

Note: Fees and policies may change, so check the latest details by visiting www.du.ae or calling 155.

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Tips for a Smooth Balance Transfer

To make the most of the Du balance transfer service, follow these tips:

• Verify the Number: Always double-check the recipient’s number to avoid sending credit to the wrong person, as transfers are irreversible.

• Check Your Balance: Dial *135# to ensure you have enough credit before transferring.

• Use “More Time” Balance: Avoid the 15% fee by transferring from your “More Time” balance whenever possible.

• Monitor Daily Limits: Keep track of your transfers to stay within the 25-per-day limit.

• Contact Support for Issues: If a transfer fails, call Du customer care at 155 for assistance.

Troubleshooting Common Issues

If you run into problems while transferring balance, try these fixes:

• Transfer Failed: Ensure both numbers are active Du prepaid accounts and you have sufficient balance. Check the format (1210551234567*20#) for errors.

• No Confirmation SMS: Wait a few minutes and check your network coverage. If the issue persists, contact customer care.

• Wrong Number Transfer: Unfortunately, transfers cannot be reversed. Contact Du at 155 to report the issue, but refunds are not guaranteed.

• Fee Deducted Unexpectedly: Confirm whether you used “More Credit” (15% fee) instead of “More Time” balance. Check your balance type by dialing *135#.

Why Choose Du in the UAE?

Du is one of the UAE’s leading telecom providers, offering reliable 4G and 5G networks across Dubai, Abu Dhabi, and beyond. With innovative services like One2One balance transfer, Du makes it easy to stay connected with friends and family. The company’s user-friendly tools, like the My Du app and USSD codes, simplify account management, and its affordable plans cater to millions of users.

Final Thoughts

Transferring balance from Du to Du is a quick and convenient way to help loved ones stay connected in the UAE. Whether you use the simple USSD code (121recipient_number*amount#) or the My Du app, the process takes just seconds. With no fees for “More Time” balance transfers and lifetime validity for recipients, it’s a practical service for emergencies or sharing costs. By following the steps and tips in this guide, you can transfer credit smoothly and avoid common mistakes. Have any questions or tips about the Du balance transfer service? Share them in the comments!

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