Hello Readers, Forgetting your mobile number is more common than you think, especially if you’re a new Du user or juggling multiple SIMs in the UAE. Whether you’re in Dubai, Abu Dhabi, or elsewhere, knowing how to check your DU number is essential for tasks like sharing your contact details or registering for services. In 2025, Du offers several easy ways to find your number, even without balance or internet. In this guide, I’ll walk you through the simplest methods to check your DU number, including step-by-step instructions, tips, and a handy table summarizing each option. Let’s get started!
Why Knowing Your DU Number Matters
Your mobile number is more than just a way to make calls or send texts. In the UAE, it’s tied to your Emirates ID, banking services, and apps like WhatsApp or UAE Pass. Forgetting your number can be a hassle when filling out forms, activating services, or sharing your contact with others. Fortunately, Du makes it super easy to check your number, whether you’re a prepaid or postpaid user. These methods work across all emirates, including Dubai, Abu Dhabi, Sharjah, Ajman, Fujairah, Ras Al-Khaimah, and Umm Al Quwain.
Methods to Check Your DU Number in 2025
Du provides multiple ways to check your number, catering to different preferences and situations. Whether you prefer a quick dial code, an app, or contacting customer care, there’s an option for you. Below, I’ve outlined the most reliable methods to find your DU number in 2025, all of which are free and work even with zero balance.
1. Using USSD Code (*116#)
The fastest and easiest way to check your DU number is by using a USSD code. This method doesn’t require internet or balance, making it perfect for any phone, from basic models to smartphones.
Steps to Check Your DU Number with USSD
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Open your phone’s dialer.
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Dial *116# and press the call button.
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Your DU number will appear on your screen within seconds.
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Write it down or take a screenshot for future reference.
This method is quick, free, and works across the UAE. If the code doesn’t work, double-check the number (*116#) or try restarting your phone.
2. Using the My Du App
The My Du app is a user-friendly tool for managing your account, including checking your number. It’s available for both Android and iOS devices and provides a detailed overview of your account details.
Steps to Check Your DU Number with the App
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Download the “My Du” app from the Google Play Store or Apple App Store.
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Log in with your Du mobile number or register using a verification code sent via SMS.
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Once logged in, go to the “Account” or “Profile” section.
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Your DU number will be displayed prominently on the dashboard or under account details.
The app is ideal if you want to manage other services like balance checks or plan subscriptions alongside finding your number. It requires an internet connection, so use Wi-Fi or mobile data.
3. Sending an SMS
If you prefer using SMS, Du offers a simple text-based method to check your number. This is another free option that works without internet.
Steps to Check Your DU Number via SMS
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Open your messaging app.
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Create a new message and type “NUMBER” (all caps).
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Send it to 1355.
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You’ll receive an SMS from Du with your mobile number within moments.
Be cautious to send the message only to 1355, as this is Du’s official number for this service. If you don’t receive a reply, ensure you have network coverage and try again.
4. Calling or Texting Another Phone
If you have access to another phone or a friend nearby, you can use your DU SIM to call or text them. Your number will appear on their device, making this a quick workaround.
Steps to Check Your DU Number with Another Phone
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Use your DU SIM to call or send a text to a friend’s phone or another device you own.
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Note down your DU number from the recipient’s call history or message inbox.
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This method works instantly and doesn’t require codes or internet, but you need enough balance to make a call or send a text.
This is a great option if you’re in a pinch and don’t have access to other methods.
5. Contacting Du Customer Care
If the above methods don’t work or you prefer speaking to someone, Du’s customer care team can help. You can reach them by phone or live chat.
Steps to Check Your DU Number via Customer Care
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Dial 155 from your Du number (free in the UAE) or +971 555 678 155 if calling from abroad (charges may apply).
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Provide your Emirates ID or other identification details if requested.
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Ask the representative to confirm your mobile number.
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They’ll provide your number and can assist with other account-related queries.
Alternatively, use Du’s live chat feature on www.du.ae for quick assistance. This method is reliable but may take longer than USSD or SMS.
6. Checking via the TDRA Website (Hesabati Service)
The UAE’s Telecommunications and Digital Government Regulatory Authority (TDRA) offers a free service called Hesabati, which lists all mobile numbers registered under your Emirates ID. This is a great option if you have multiple SIMs or want to verify ownership.
Steps to Check Your DU Number via Hesabati
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Visit www.tdra.gov.ae and scroll to the “Our Initiatives” section.
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Click on “Hesabati” and select “Learn More,” then “here.”
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Log in with your UAE Pass (download the UAE Pass app if you don’t have an account).
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Create an account if prompted, and the Hesabati service will display all mobile numbers linked to your Emirates ID, including your Du number.
This method requires an Emirates ID, UAE Pass, and internet access but is excellent for checking multiple numbers at once.
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Summary of Methods to Check Your DU Number
Here’s a table summarizing the ways to check your DU number in 2025:
|
Method |
Steps |
Requirements |
Details |
|---|---|---|---|
|
USSD Code |
Dial *116# |
None |
Free, instant, no internet needed, works on any phone |
|
My Du App |
Log in, check “Account” section |
Internet, app download |
Detailed account info, ideal for managing services |
|
SMS |
Send “NUMBER” to 1355 |
None |
Free, quick, no internet needed, use official number (1355) |
|
Call/Text Another Phone |
Call or text a friend’s phone |
Balance for call/SMS |
Instant, no codes needed, requires another device |
|
Customer Care |
Call 155 or +971 555 678 155 |
Emirates ID for verification |
Reliable, may take time, free in UAE, charges may apply internationally |
|
Hesabati (TDRA) |
Log in via UAE Pass on www.tdra.gov.ae |
Emirates ID, UAE Pass, internet |
Shows all numbers under your ID, good for multiple SIMs |
Tips for Managing Your DU Number
To avoid forgetting your number and make the most of Du’s services, try these tips:
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Save Your Number: Store your DU number in your phone’s contacts or notes for easy access.
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Check Regularly: Use *116# weekly to confirm your number and get familiar with the process.
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Use the My Du App: The app not only shows your number but also lets you manage plans, recharges, and usage.
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Keep Your SIM Packaging: New Du SIMs come with the number printed on the packaging, so keep it handy.
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Set Up UAE Pass: Register for UAE Pass to access the Hesabati service and manage all your numbers effortlessly.
Troubleshooting Common Issues
If you face problems checking your number, here are some quick fixes:
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USSD Code Not Working: Ensure you’re dialing *116# correctly. Restart your phone or try in an area with better network coverage.
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No SMS Response: Confirm you sent “NUMBER” to 1355 and have signal. If it fails, try another method or call 155.
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App Login Issues: Update the My Du app or reset your password if you can’t log in.
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Hesabati Not Showing Number: Verify your UAE Pass login and ensure your Emirates ID is linked to your Du SIM.
Why Choose Du in the UAE?
Du is one of the UAE’s leading telecom providers, offering reliable 4G and 5G networks across all emirates. With user-friendly services like the My Du app and free USSD codes, Du makes it easy to manage your account. The One2One balance transfer and affordable plans further enhance its appeal for millions of users in Dubai, Abu Dhabi, and beyond.
Final Thoughts
Checking your DU number in 2025 is a breeze with options like the *116# USSD code, My Du app, SMS, or Hesabati service. Whether you’re a new user or just need a quick reminder, these methods are fast, free, and accessible even with zero balance. By following the steps and tips in this guide, you’ll never be stuck without your number again. Have any other ways to check your DU number or tips to share? Drop them in the comments!
Stay connected and keep your number handy!
